[1001 TVs] How to Request a Refund

Request a refund on your iOS

Reference: https://support.apple.com/en-us/118223

1. Cancel subscription first.

2. Open the Settings app.

3. Tap your name.

Settings page showing notification for Apple ID, iCloud+, Media & Purchases.

4. Tap Media & Purchases ➜ View Account.

Apple ID settings interface with options including Personal Information, Sign-In & Security, Payment & Shipping, Subscriptions, iCloud, Media & Purchases, Find My, and Family Sharing.

5. Tap Purchase History ➜ Tap the subscription.

Apple account settings with Purchase History highlighted.

6. Tap Report a Problem

Order details page with options including Report a Problem highlighted.

7. Select Request a Refund and Reason

Report a Problem page with refund request options selected.

8. Wait 24 to 48 hours for the latest information requested. If your request has been approved by Apple, you may need to wait a little longer for the funds to be refunded to your payment method.

Request a refund on Google Play

Reference: https://support.google.com/googleplay/answer/15574897?hl=en

1. Go to play.google.com.

2. Tap your Profile picture on top right to check that you’re signed in to the correct Google account.

Google Play page with notification icon highlighted.

3. Tap Payments & subscriptions ➜ Budget & order history.

Google Play menu with Payments & subscriptions and Budget & controls highlighted.

4. For the order you want to return, Tap Report a problem.

Google Play budget page showing total spent and order history.

5. Select the option that describes your situation. Tap Submit.

Google Play report problem page with options to select an issue and submit.

Contact US

We welcome your feedback on our app or any questions you may have. Please feel free to contact us.

mailto:1001tvs@nero.com